Program Competencies

Job analysis surveys conducted on a regular basis under the auspices of the American College of Healthcare Executives (ACHE) have identified well over 150 detailed competencies “needed to successfully perform as a healthcare manager regardless of the setting.”[1] Within this larger context, MHA programs typically identify domains and competencies that are consistent with their mission and goals. The following graphic represents the five domains within which the 19 competencies core to the Rutgers MHA program are contained. 

Every core course in the program is linked to one or more of these competencies and it is the student’s responsibility to understand the nature of the competency and how he/she is developing such competencies as one progresses through the program toward graduation. Knowledge of these competencies should be considered essential.

The Healthcare Environment

1.1 Healthcare Structure: Demonstrate knowledge of different types of health services organizations, insurance providers, and healthcare providers.
1.2 Health policy, law, and ethics: Describe the health policy making process and ethical issues at the local, state, regional, and national level.
1.3 Healthcare quality: Determine the essential domains of healthcare quality assurance (Safe, Effective, Patient-centered, Timely, Efficient, Equitable).
1.4 Disparity in clinical and population-level health outcomes: Analyze the sources of existing disparity in health outcomes, both at an individual and community level, and tools to improve population health.

Leadership and
Professional Development

2.1 Leadership theories, styles, and practices: Demonstrate understanding of different leadership theories, styles, and practices, and managing change and expectations in a wide variety of health services organization.
2.2. Strategic planning: Understand the importance and the process of strategic planning in a healthcare organization to meet the organization’s mission and vision and efficient allocation of resources in different situations.
2.3 Ethical leadership and commitment to lifelong learning: Demonstrate ethical values, responsibilities, and pursuit of lifelong learning.

Management and Business

3.1 Quality improvement and measurement: Determine the importance of quality improvement tools like LEAN, Six Sigma to improve clinical and operational outcomes.
3.2 Financial analysis and budgets: Understand and apply the basics of financial management, budgeting, and interpreting different financial matrix to measure organizational performance.
3.3 Operational management: Analyze different approaches for healthcare delivery and organization of services
3.4. Human resource management: Examine various principles of human resource management and regulatory requirements in healthcare.
3.5 Health Information systems: Demonstrate the understanding of the role of health information systems for administrative and clinical purpose and emerging issues like cybersecurity and data privacy and security in healthcare.
3.6. Ethics and compliance: Assess ethics and regulatory compliance issues in healthcare.
3.7 Data Analytics: Apply different statistical analysis techniques and the use of data visualization software to healthcare data for benchmarking and business intelligence.

and Relationship Management

4.1 Written communication: Demonstrate effective written business and verbal communication skills.
4.2: Oral Communication: Demonstrate effective verbal communication skills, in individual and group settings
4.3: Team Dynamics: Explain the importance of teamwork in a healthcare setting and developing competencies to work effectively in different roles within a team.

Entrepreneurship and Innovation

5.1 Entrepreneurship and Innovation: Understand the concept and examples of disruptive technologies and applies them to the healthcare industry to promote innovation.
5.2 Emerging Technologies: Examine the role of emerging technologies on the healthcare delivery system and consumer behavior.

[1] ACHE Healthcare Executive 2018 Competencies Assessment Tool, American College of Healthcare Executives, at:, p.1.