Program Competencies

Job analysis surveys conducted on a regular basis under the auspices of the American College of Healthcare Executives (ACHE) have identified well over 150 detailed competencies “needed to successfully perform as a healthcare manager regardless of the setting.”[1] Within this larger context, MHA programs typically identify domains and competencies that are consistent with their mission and goals. The following graphic represents the five domains within which the 19 competencies core to the Rutgers MHA program are contained. 

Every core course in the program is linked to one or more of these competencies and it is the student’s responsibility to understand the nature of the competency and how he/she is developing such competencies as one progresses through the program toward graduation. Knowledge of these competencies should be considered essential.

The Healthcare Environment

1.1 Healthcare Structure: Compare and contrast different types of health services organizations, insurance providers, and healthcare providers.
1.2 Health policy, law, and ethics: Examine the health care policymaking process and be able to critique ethical and legal issues at the local, state, regional, and national level.
1.3 Healthcare quality: Analyze the essential domains of healthcare quality assurance (Safe, Effective, Patient-centered, Timely, Efficient, Equitable) and apply efficient measures of improvement.
1.4 Disparity in clinical and population-level health outcomes: Analyze the sources of existing disparity in health outcomes, both at an individual and community level, and predict appropriate measures needed to improve population health.

Leadership and
Professional Development

2.1 Leadership theories, styles, and practices: Compare and contrast different leadership theories, styles, and practices, and support concepts for change management in a variety of health care organizations.
2.2. Strategic planning: Examine the importance of the strategic planning process in a healthcare organization and predict how this process will certify the organization’s mission, vision, and efficient allocation of resources in different situations.
2.3 Ethical leadership and commitment
to life-long learning:
the foundation of ethical values and relate these values to ethical
responsibilities and a commitment to life- long learning.

Management and Business

3.1 Quality improvement and measurement: Evaluate the importance of quality improvement tools (i.e.: LEAN, Six Sigma) and illustrate their functional use to improve clinical and operational outcomes.
3.2 Financial analysis and budgets: Analyze and apply the fundamentals of financial management and budgeting principles and be able to differentiate between various financial reports and matrixes to measure organizational performance.
3.3 Operational management: Compare and contrast a variety of different approaches for healthcare delivery and organizational management of services.
3.4. Human resource management: Examine various principles of human resource management and regulatory requirements in healthcare to generate a plan for improvement in health care delivery.
3.5 Health Information systems: Appraise the role of health information systems for administrative and clinical purposes and support the necessity for HIS with emerging issues like cybersecurity, data privacy and security of healthcare information.
3.6. Ethics and compliance: Assess ethics and regulatory compliance issues in healthcare and create plans to improve compliance within healthcare systems.
3.7 Data Analytics: Compare and contrast various statistical analysis techniques and the use of data visualization software to support the use of healthcare data for benchmarking and business intelligence.

and Relationship Management

4.1 Written Communication: Construct appropriate written reports, memos, and papers using effective written business communication skills.
4.2 Oral Communication: Compose narratives to produce effective verbal communication skills, in both individual and group settings.
4.3 Team Dynamics: Evaluate the importance of teamwork in a healthcare setting and design competencies to work effectively in different roles within a team.

Entrepreneurship and Innovation

5.1 Entrepreneurship and Innovation: Compare and contrast examples of disruptive technologies and apply it to the healthcare industry to promote innovation.
5.2 Emerging Technologies: Examine the role of emerging technologies on the healthcare delivery system and predict consumer behavior.

[1] ACHE Healthcare Executive 2018 Competencies Assessment Tool, American College of Healthcare Executives, at:, p.1.