Best Practices: Helping Frontline Employees Transition to Frontline Supervisors

For nearly 30 years, the National Transit Institute (NTI) has served as the training and education arm of the transit industry and has delivered 7,000 courses and training events to 200,000 transit professionals. NTI courses and training programs focus on Federal Transit Administration regulations, policies and procedures for transit operators and planners. But, recently, NTI expanded its course array to include frontline supervisory and management training.  

To offer the industry a training platform to prepare new and future frontline supervisors, NTI partnered with Insight Strategies, Inc., an innovative consulting, coaching and learning organization, to develop a new course titled “Transitioning from Frontline Employee to Frontline Supervisor.”

Article by Billy Terry for Mass Transit Magazine, February 17, 2021