Using a novel dataset assembled from print Zagat Survey guidebooks, the first crowdsourced restaurant guide and the direct antecedent of contemporary local review platforms like Yelp and Google Maps, this article traces the contours of ‘gourmet gentrification’ in New York City using quantitative and spatial analysis from 1990 to 2015.
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She reviewed a Tampa restaurant on Yelp. Then came a lawsuit.
The legal battle illustrates the fragile relationship between chefs and restaurant owners and the people they serve. In December 2023, Irene Eng sat down for dinner at Hales Blackbrick, a popular spot off Dale Mabry Highway in Tampa specializing in "seasonal New...
Payne: Not All “Review Bombing” Is Bad for Business
Payne found that Yelp’s automated and human review filtering systems largely responded the same way to each incident, but with considerably different effects.
Dr. Will Payne Examines Consequences of Review Bombing
This article uses spatiotemporal analysis of Yelp review activity to depict and analyze the shifting catchment areas of local businesses, as measured through the locations of their reviewers over time and across review categories (Recommended, Not Recommended, and Removed).
Using Crowdsourcing Applications to Interpret and Build More Equitable Cities
Crowdsourcing tools exist to solve real problems, enabling planners to study cities by providing new and better access to spatial data,