The legal battle illustrates the fragile relationship between chefs and restaurant owners and the people they serve. In December 2023, Irene Eng sat down for dinner at Hales Blackbrick, a popular spot off Dale Mabry Highway in Tampa specializing in "seasonal New...
Topic
Review Bombing
Payne: Not All “Review Bombing” Is Bad for Business
Payne found that Yelp’s automated and human review filtering systems largely responded the same way to each incident, but with considerably different effects.
Dr. Will Payne Examines Consequences of Review Bombing
This article uses spatiotemporal analysis of Yelp review activity to depict and analyze the shifting catchment areas of local businesses, as measured through the locations of their reviewers over time and across review categories (Recommended, Not Recommended, and Removed).