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smart cities

New city chatbot makes information more accessible, mayor says

“For local governments, chatbots create exciting opportunities to improve customer service, automate tasks and cut costs,” according to Marc Pfeiffer. “Residents routinely need information on topics like garbage collection, parking permits, construction projects and event schedules. Chatbots can provide 24/7 automated self-service for these frequent citizen inquiries.”

TECH UPDATES: Technology Policies for Your Community

The key is to stay informed and use technology to better serve your residents. Regular assessment of technology needs and impacts will help you develop policies that truly benefit your community.

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