Susan Krum is an experienced healthcare leader with extensive knowledge in delivering strategic and operational change for multi-hospital healthcare systems. Dr. Krum was Vice President of Ambulatory Operations at Robert Wood Johnson University Hospital. Her strong business acumen combined with expertise in strategic planning, business development, and team building was demonstrated through her ability to secure positive results for all areas of healthcare management including a fast turnaround during a multimillion-dollar merger and acquisition. She is effective in driving process improvements to boost revenue and profit while expanding services and enhancing productivity, employee satisfaction, and community relations. Dr. Krum was also AVP of Population Health and Executive Director of the physician group at Kennedy/Jefferson Health where she was responsible for the analysis, planning, development, and implementation of new physician practices as well as maintaining all daily operations for all existing practices. Dr. Krum excels in healthcare management and operations, healthcare budgeting and finance, and population health strategy.
Her career path changed to the academic world in 2019 when she became an assistant professor for the Rutgers Masters in Health Administration program. She was promoted to an Associate level of teaching in 2022, served as the Interim Executive Director in 2024, and is now the MHA Program Coordinator. Dr. Krum has been instrumental as co-chair for the CAHME accreditation team by successfully securing accreditation in 2021 and 2024 for the MHA program. She continues to be the Chair of the Curriculum Improvement Committee overseeing the curriculum development of both graduate and undergraduate programs.
Teaching and Research Interests
- Strategic Planning
- Business Development
- Healthcare management and operations
- Budget and Finance
- Organizational Strategy
- Population Health
View all course offerings and related syllabi
Graduate Courses
- Financial Management for Managers
- Population Health
- Health Care Economics
Undergraduate Courses
- Health Care Economics
- Health Systems Operations
- Financial Management
- Healthcare Systems